Refund Requests must be made within 24 hours of the item being purchased or 2 days after the delivery date of the item. Please contact judysgemzgmail.com to determine the best course of action for you. JUDYS GEMZ does not issue refunds for purchase item "Judy's Gems Box" in the event that the customer is "unsatisfied" with their purchase. JUDYS GEMZ does not issue refunds unless the item has came broken due to the shipping carrier. JUDYS GEMZ does not offer refunds if an item has been broken due to user error. JUDYS GEMZ accepts returns in exchange for refunds/store credit in the event the customer is unsatisfied with their order. However, a refund is only issued once the item has been returned back in its original condition to our company and we were contacted within 2 days after the items had arrived at the recipient's address. JUDYS GEMZ does not issue refunds for lost/stolen items. However, you may contact firstname.lastname@example.org to determine the best course of action for this scenerio.